Shipping policy

Shipping & Returns Policy

It’s About You Always.

You are what matters.

Queen of Steel prides itself on quality items, however if you are not satisfied with your purchase, please contact us as soon as you realise this. We allow for 14 day returns. With your original receipt we offer store credit to the value of the purchased item. This excludes potential delivery costs. As we’re sure you can appreciate, we do not offer cash refunds.

As hygiene is of the utmost importance, jewellery selected and used for piercings are not returnable and therefore not refundable.

Do not accept returns on the following items:

  • Body Piercing Jewellery
  • Special Order items
  • Custom-Made Jewellery
  • Acrylic & Silicone Jewellery
  • Organic Jewellery
  • Brass Hangers & Tunnels

IMPORTANT:

  • Any product you wish to return must be unused, unworn, undamaged AND in its original packaging.
  • NO returns or exchanges after two weeks from date of purchase.
  • We cannot accept returns on merchandise purchased anywhere other than Queen of Steel.
  • Approved returns due to manufacturing default will be credited back to within 5 to 10 business days after receiving and assessing the damaged goods.
  • Please refer to our Terms & Conditions for further information.

Defective Or Incorrect Items

We value your experience with your selected jewellery and, therefore, provide extensive care guides. Please ensure you follow these closely as we cannot accept returns due to negligence of advised proper care. Should you somehow receive a ‘defective’ product, or the incorrect product altogether, please email us immediately (within 7 days of purchase). Include photographs of the order/item you received.

We will aim to replace the defective or incorrect item as soon as possible. If a delicate piece of piercing jewellery breaks within 30 days of purchase, due to a manufacturing fault, we will assess your item and repair it or replace it altogether. Please note that you are responsible for the item until it is returned to us.

We reserve the right to deny any unreasonable returns or exchanges, such as on items that have been worn, damaged or altered in any way.

Unfortunately, we cannot take responsibility for broken chains and necklaces. Chains by nature are extremely delicate and need to be handled with great care by the wearer.

We do not refund or exchange vouchers, gift cards or tattoo deposits.

Shipping

Our standard shipping rate is R99. Any orders over the value of R1000 qualify for free shipping. We deliver anywhere in South Africa.